On talking to customers.
See a related article posted in HackerNoon. People find it dauting to talk to customers. It's easier to not do it, silence on the call can be terrifying, you're thinking of what to ask next, not listening to what they're saying, questions fall prey to cognitive biases that trigger unreliable feedback.
In this series called The Sly Llama, I slyly use a "what did you do next" hack to overcome these pitfalls when talking to potential customers of products picked at random from ProductHunt. But fair warning, the information is slightly less useful than what you'd get from the real Dalai Lama!
In which I pretend to be a PM for an app called RemoteBase that helps you hire remote developers. I talk to Surbhi, an embedded systems Engineering Manager with experience hiring and managing remote developers.
In which I pretend to be a PM for an app called Module that helps designers with a design system for Figma. I talk to Reshma, a designer with design systems experience at technical enterprise product companies and consumer brands like Coursera.
In which I pretend to be a PM for an app called DittoWords that helps product teams manage their words from design to production. I talk to Mariana, a SCAD grad and design lead at rocketship startup Signifyd.
In which I pretend to be a PM for apps like Talisman that help finance teams with software subscription budgeting. I talk to my friend Gabriel who's currently CFO of Caju, a São Paulo based venture.
In which I pretend to be a PM for an app called Sidekick, a live application debugger. I talk to Nived, a software engineer with experience debugging and doing root cause analysis.
In which I pretend to be a PM for an app called Numeric that helps accountants with bookkeeping tasks. I talk to Kannan, a 4th generation accountant with bookkeeping experience at companies like Automation Anywhere.
In which I pretend to be a PM for apps like Gong that help sales teams ramp up quicker. I talk to my friend Skye who's currently Tern's founder and previously led Signifyd's growth alongside it's CEO from Seed stage to Series D stage, from <10 employees to hundreds.
In which I pretend to be a PM for apps like Numo (YC W24) that make it easy to get credentialed and paid for digital work. In this episode, you'll hear the stories of two freelancers, Amaka Uwandi an English Teacher, Children's Storybook writer & illustrator from Nigeria and Oumayma Mejri an English Teacher, Transcriber, Translator from Tunisia and the challenges of accepting international payments.
